Shipping policy
At JOE PRIEST, we prioritize fast, safe, and transparent worldwide shipping for all our premium New Zealand seafood products. To ensure a smooth and reliable shopping experience for every customer, we have formulated the following official shipping and delivery policy.
1. Order Processing & Dispatch
All orders are professionally processed, packed, and dispatched within 1–3 business days after payment confirmation. As a seafood supplier, we arrange fresh packaging and priority shipment to minimize waiting time and ensure your seafood maintains optimal freshness before delivery. We do not process or ship orders on weekends and public holidays.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Our standard international shipping normally takes 7–14 business days to arrive, depending on destination countries, regional logistics efficiency, and customs clearance schedules.
For customers with urgent needs, we offer an expedited shipping option at checkout for faster delivery. Peak seasons and local customs inspections may occasionally cause slight delivery delays, which are beyond our control.
3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or additional charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s sole responsibility.
We highly recommend all customers to check the local import regulations, tax standards, and seafood entry rules of your country before placing an order to avoid unexpected fees or delivery issues.
5. Professional Packaging & Shipping Protection
Considering the particularity of fresh seafood products, we adopt food-grade, high-strength, shockproof and fresh-keeping packaging for all orders. Our professional packaging effectively protects products from extrusion, damage, temperature changes, and leakage during long-distance transit, locking in the freshness of New Zealand seafood.
For high-value orders, we provide optional shipping insurance services at checkout. You can choose this service to get full shipping protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and products immediately upon receiving your order. If you find package damage, leakage, deformation, or abnormal product conditions, please take clear photos or videos, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality problems or defects after signing for the order, please submit a valid complaint with evidence to our support team within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including refunds, replacements, or other after-sales support.
7. Professional Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery delays, or after-sales problems, our professional customer service team is always ready to help. Feel free to contact us via email or phone, and we will provide you with prompt and professional guidance and solutions.
Thank you for shopping with JOE PRIEST. We keep optimizing our global logistics and packaging solutions to deliver fresh, authentic New Zealand seafood and a premium shopping experience to every customer around the world.
1. Order Processing & Dispatch
All orders are professionally processed, packed, and dispatched within 1–3 business days after payment confirmation. As a seafood supplier, we arrange fresh packaging and priority shipment to minimize waiting time and ensure your seafood maintains optimal freshness before delivery. We do not process or ship orders on weekends and public holidays.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Our standard international shipping normally takes 7–14 business days to arrive, depending on destination countries, regional logistics efficiency, and customs clearance schedules.
For customers with urgent needs, we offer an expedited shipping option at checkout for faster delivery. Peak seasons and local customs inspections may occasionally cause slight delivery delays, which are beyond our control.
3. Shipping Cost Calculation & Transparency
All shipping fees are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or additional charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s sole responsibility.
We highly recommend all customers to check the local import regulations, tax standards, and seafood entry rules of your country before placing an order to avoid unexpected fees or delivery issues.
5. Professional Packaging & Shipping Protection
Considering the particularity of fresh seafood products, we adopt food-grade, high-strength, shockproof and fresh-keeping packaging for all orders. Our professional packaging effectively protects products from extrusion, damage, temperature changes, and leakage during long-distance transit, locking in the freshness of New Zealand seafood.
For high-value orders, we provide optional shipping insurance services at checkout. You can choose this service to get full shipping protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Service
Please carefully inspect the outer package and products immediately upon receiving your order. If you find package damage, leakage, deformation, or abnormal product conditions, please take clear photos or videos, refuse to sign for the package, and contact our customer support team promptly.
If you find any product quality problems or defects after signing for the order, please submit a valid complaint with evidence to our support team within 48 hours of delivery. We will verify the issue quickly and provide targeted solutions including refunds, replacements, or other after-sales support.
7. Professional Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery delays, or after-sales problems, our professional customer service team is always ready to help. Feel free to contact us via email or phone, and we will provide you with prompt and professional guidance and solutions.
Thank you for shopping with JOE PRIEST. We keep optimizing our global logistics and packaging solutions to deliver fresh, authentic New Zealand seafood and a premium shopping experience to every customer around the world.